Terms and conditions
•Service level :
Al-Madar Al-Jadid Company is committed to providing the service level of at least 90%.
•Technical support:
Al-Madar Al-Jadid Company provides technical support for days a week, 8 hours per day, for any problems related 5 to the New Al-Madar cloud platform, for example (the inability to enter the platform, failure to operate one of the main components of the platform such as the backup procedure, the disaster recovery procedure) through
➢Phone number 00218919190544
➢cloudsupport@almadar.ly :Email
• Service Level Due Level and Policies:
▪ In the event that the service is not available at the specified service provision level, the customer is entitled to compensation for the shortfall in the level of service provision based on the general conditions of the managed cloud service according to the following table :
outage | compensation |
For less than 7 hours during one calendar month | There is no compensation |
For more than 7 hours during a calendar month | 5% of the customer’s monthly subscription value |
▪ The Service Delivery Level Agreement applies to the permanent unavailability of the service due to a reason outside the virtual data center, such as a failure to connect to the service due to server power loss, storage unit malfunction, or permanent disconnection of the Internet service
▪ The service agreement does not include any software and application malfunctions, any security vulnerabilities, or software incompatibilities, which lead to the instability of the virtual data center service.
▪ The client is responsible for performing server backups, turning on and off servers backing up and restoring and rebuilding virtual machines
▪ Snapshots are limited to one copy perVM If you need more copies, you should contact the new orbit network and discuss its requirements in particular
▪ All packages, except for the Platinum ones, contain a share of the resources from the processor and random memory.
▪ EachVCPU is1GHz .
▪ The customer is not entitled to useMicrosoft Windows Server licenses except those provided by the service provider (Al-Madar Company) based on the legal conditions of
Microsoft .
Al-Madar Electronic Cloud is a reliable partner for the elite of our customers for the services it provides to them, according to international standards and with the highest levels of safety and reliability.
